Certificate of Fundamentals of
Total Quality Management
This program is designed to equip
executives, managers, quality professionals, and aspiring individuals with the
knowledge and skills needed to drive organizational excellence through TQM
principles and practices. Throughout the program, participants will delve into
the core concepts of TQM, explore methodologies such as Six Sigma and Lean, and
gain hands-on experience in applying tools like process mapping, statistical
process control, and root cause analysis. By the end of the program,
participants will possess the capabilities to lead and champion quality
improvement efforts, ultimately contributing to improved organizational
performance and stakeholders' satisfaction.
Skills & Competencies
Facilitated by experienced QA and Lean Six Sigma practitioners, the program fosters a culture of continuous improvement and empowers attendees with profound knowledge, skills, and competencies to identify areas for enhancement within their organizations, implement TQM strategies effectively, and measure the impact of quality initiatives.
Methodology
The program incorporates an engaging mix of comprehensive lectures, thorough assessments, tangible practical examples, and detailed case studies to equip participants with a robust mastery over the foundational principles and skills pertaining to planning and implementing TQM.
Learning Outcomes
Upon successful completion of this workshop, attendees will have achieved a high level of proficiency that enables them to:
- Develop a deep understanding of the principles and fundamental concepts of Total Quality Management (TQM) and its significance in strategic management.
- Acknowledge and appreciate the critical role that Total Quality Management plays in consistently improving the performance and efficiency of an organization.
- Systematically implement various Total Quality Management methodologies and tools with the intention of substantially enhancing the quality of products and services offered by the organization.
- Proactively identify potential areas that require enhancements within their organization and apply proven TQM techniques to effectively address these areas and drive improvement.
- Encourage and cultivate a strong organizational culture that prioritizes continuous improvement and strives for excellence in quality across all functions and processes.
- Conduct thorough evaluations to ascertain the influence and outcomes of Total Quality Management initiatives on the overall organizational performance and the level of customer satisfaction achieved.
Duration and Mode of Delivery
The workshop extends over a period of 6 days, featuring 3 hours each day of intensive, interactive learning sessions. It is designed to be accessible and convenient for all by offering both online and in-person attendance options. Participants will be recognized with 18 PDUs (Professional Development Units) for their commitment to professional growth upon completion of the program.
Who Should Attend
Academic and Non-Academic Administrators.
- Assessment Officers, Coordinators and Staff.
- Institutional Research Officers and Staff.
- Executives, managers, and leaders responsible for quality management and process improvement within their organizations.
- Quality assurance professionals and quality control personnel.
- Individuals aspiring to enhance their knowledge of TQM principles and practices.
- Anyone involved in organizational development and improvement efforts.
Profile of the Trainer
More than 20 years of teaching and research experience in Higer Education.
More than seven years of experience in managing QA&IE, IRP, assessment of learning outcomes, and accreditation in Higher Education.
In-Depth experience in developing QA&IE framework, KPIs, strategic planning, and organizational policies.
Extensive experience in AI, statistics, survey design, data visualization, analysis, and interpretation.
Certified Lean Six Sigma Green Belt - Kansas University, USA.
- Certified AACSB Program Assessment.
- Certified AACSB Benchmarking.
- Certified ABET Fundamentals of Program Assessment.